Terms and conditions

Booking confirmation

Your booking will be effective on receipt of your (part) payment of the project fee. Up until this time we will deem your booking as unconfirmed.

We will confirm receipt of your (part) payment as soon as we have received it. From that moment onwards your booking is considered confirmed and all terms & conditions below apply.

Refunds & cancellations

We only accept cancellations received in writing (e-mail or letter). The cancellation is effective from the day we receive this notification.

We will attempt to find a participant to replace you as quickly as possible, but cancellations may have an adverse effect (financially and otherwise) on the project. For this reason the project fee will be refunded to you on a sliding scale:

Number of days between your cancellation and booked project date:

Fees refunded:

31 days or more

Project fee in LKR minus 25% to cover our costs

30 days or less

No refund

Please note that due to fluctuations in the exchange rate the total amount refunded may differ from what you paid in your local currency.

Should you arrive later than 1 hour after the starting time of the activity, as can be seen on the website, or leave early after you have started the project we will not refund or cover any costs or losses suffered due to your late arrival/early departure / termination whatsoever, and you will not receive any refund of your project fee. We and affiliated parties do not accept any responsibility for you.

Changes to your booking

We will endeavour to arrange for changes to your booking on receipt of a written request (e-mail or letter) from you and provided that there is sufficient time to do so. We will let you know what the additional charges are in advance and if you wish to continue with the revised booking you agree to pay these.

The following minimum administration fees will apply where we receive your written change request within the following periods before your booked project date and where a suitable alternative date can be found. You will in addition be responsible for any costs and charges we incur or any costs and charges any 3rd party organisation imposes as a result of the change:

Number of days before your booked project date:

Type of change:


31 days or more
(fees may be waived at our discretion)

Extending your stay


Any other changes

25% of the project fee in LKR

30 days or less

(fee may be waived at our discretion)

Extending your stay


Any other changes

Cancellation conditions apply


By booking your visit to the Elephant Freedom project you acknowledge that in visiting there exists a risk of injury including physical harm or death, and that participation will be at your own risk.

Therefore, on behalf of yourself, your heirs, and your personal representatives, you agree to release, discharge, indemnify and hold harmless, Volunteers at Work, The Sanctuary (TS) and the Elephant Freedom Project, its assigns, successors, agents, staff, officers, committee members, employees, contractors and representatives from any and all claims, causes of action, or demands of any nature of cause whatsoever, including any costs, arising out of or relating to your visit to the project, including, but not limited to, attorney fees, animal bites, accidents, loss of property or injuries.


You will ensure that you have adequate cover by suitable travel insurance whilst at the project. Your cover should include as a minimum:

  • The cost of cancellation of your booking by you
  • Lost / damaged / delayed baggage and personal possessions.
  • Medical expenses and the cost of repatriation in the event of serious illness, injury or death
  • Legal expenses and liabilities
  • Liability arising due to personal injury to you or a third party
  • Cancellation of your booking for any other reason including our liquidation or any other reason beyond our control

Changes to these terms & conditions

We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of these terms and conditions.

Nullity and invalidity of the clauses

If any of the clauses provided within these Terms and Conditions were declared totally or partially nullified or void, such nullity or invalidity shall only affect such provisions or part of them that is nullified or invalid. The remainder of the Terms and Conditions remains in force in all other aspects.